Frequently Asked Questions

Everything you need to know about shopping with Outre.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you ship internationally?

Yes, Outre ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.

How do I know the products are high quality?

At Outre, we partner with premium manufacturers and perform rigorous quality control checks on every batch to ensure our products meet the highest industry standards.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service hotline.